Online help desks

Online help desks

CES recognizes that one of the biggest challenges facing any organization after deploying new software, is end-user training. The training for end-users is mission-critical for the smooth operation of your organization. Today's reality is that most organizations:

· experience frequent changes in business processes
· have multiple locations
· experience employee turn-over

These factors, when combined with a limited budget and lost productivity, demand an effective solution which can ensure that end-users are aware of not just about what to do, but also about how to do it using the tools you have provided to them.

CES utilizes its experience in e-learning to help you address these challenges. Whether it be a new solution deployment, or an existing application that new employees need training on when they join your organization, we can help you facilitate the training process and save the man-hours involved in having someone train your employees in the traditional manner.

CES Solution Features:

· We will provide you with a portal designed specifically for your organization
· Your portal will be loaded with customized courses fitting your needs
· Your end-users will have access to an interactive, self-paced training system that delivers quick answers to them via their web browser
· No CD software installation required on users' PC and no files to download
· Hosted on your servers, or our servers, our solution would not add any overhead to your existing IT infrastructure, nor would it add to the workload of your IT staff.

The easy-to-follow tutorials will help your users become more comfortable with using the features of your existing or new applications, while making learning simple and engaging. As an added bonus, you will experience a drop in call volume to your internal support staff!

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